FAQs
Q: How long does our image recovery service take?
A: We will endeavor to complete all image recovery from the range of media listed here within 48hrs of receipt.
Q: What are the costs of our image recovery service?
A: Our charges are simple. £24.90 for memory cards / pen drives of 2GB or less, and £39.90 for one's of 2GB and above, without limitation.
Q: How do we get the memory card / pendrive to you?
A: It is best to send to us with a copy of your returns reference number to the address listed here, via a recorded / registered delivery method. One which requires a signature and has insurance to cover the value appropriately. For most memory cards an their valuable contents we would recommend "Special Delivery" by Royal Mail.
Q: Are there any other costs associated with our image recovery service?
A: No. Just the simple one off payment depending on your memory card / pen drive size.
Q: What do our charges include, and when do you pay them?
A: Our photo recovery services charges include the recovery of your files, placement on to suitable DVD, and despatch by Royal Mail Special Delivery (this is a next day delivery service). Payment is required once we have restored your files. Contact will be made by telephone to ask for your credit / debit card details. Alternatively, you can make payment by cheque. However delays may be applicable to this type of payment.
Q: What are the likely chances of restoring your files?
A: We have an approximatley 80% recovery rate. This means we usually recover a high proportion of the images stored on your memory card. Obviously, like any service we cannot provide any guarantee. However, our no recovery no fee statement give you total peace of mind.
Q: What does your no recovery, no fee guarantee mean?
A: Once we have received your memory card, we will complete a low level test to determine whether any files can be recovered. After this test, we will contact you with the outcome. If no files are able to be recovered we will send your memory card back to you free of charge.
Prevention Tips
In order to reduce risks of data loss we have produced a simple list of do's and don'ts:
- Always re-format your memory card after safely downloading your images, photos etc. on to your P.C/ Mac.
- Always make sure your rechargable battery(s) are fully charged before attempting to download your images. If your battery(s) fail during this time you may corrupt the stored data or permanently corrupt the card.
- If you remove your memory card while still being accessed either through your camera or a card reading device it will most certainly cause file corruption. It is essential to wait for the downloading action to be completed before ejecting your card.
- If you are using a card reader to download your images always right click on the system tray at the bottom of your screen and ejecting the correct drive letter.
- Make sure you are using the memory card within the temperarures described. Direct sunlight, or exposure to other hot or very cold temperatures may result in damage.
- Be extra cafeful with Smartmedia and xD picture cards. These cards do not contain a "controller chip". It menas that if you select the "format" or "delete all" function within a digital camera all your photos will be irreversible removed.
- Be careful in dry humid enviornments. Static can corrupt the data store on your memory card.
COMPLETE IMAGE RECOVERY SERVICE
"great, fast service. A life saver! I seemed to have lost all my holiday photographs. You sent back a DVD with most of my pictures. Thankyou!"
Mr P. Barry
"Just thought I would thankyou for your suberb service. I formatted my card by accident and was told by a local retailer that my images were lost forever. I found your site and you did exactly what you said, you recovered most of my precious photos "
Mrs S. Stacey
